Limited accessibility: The ombuds service of the german-speaking community is only available again from 30.05.2022.
Dekret zur Festlegung des Informations- und Beschwerdemanagement in der Deutschsprachigen Gemeinschaft
Die Ombudsperson begrüßt die Verabschiedung am 21. Februar 2022 des Dekrets zur Festlegung des Informations- und Beschwerdemanagements in der Deutschsprachigen Gemeinschaft. Mit diesem Dekret werden die Pflichten der Behörden und Einrichtungen in Bezug auf ihre Informationspolitik und der Bearbeitung von Beschwerden präzisiert. Auch wird in naher Zukunft eine Anlaufstelle geschaffen, bei der sich jeder Bürger informieren kann, wie und wo er seine Beschwerde einreichen kann. Falls erforderlich wird der Person beim Formulieren der Beschwerde geholfen. Dies alles stärkt die Rechte der Bürger. Durch bessere Information entsteht mehr Klarheit und somit weniger Konflikt. Ein Beschwerdemanagement ist fester Teil des Qualitätsmanagement und schafft mehr Zufriedenheit bei den Bürgern. Eine gute Nachricht für die Bürger in der Deutschsprachigen Gemeinschaft!

Ombudswoman of the German-speaking Community

A mediator between the citizens and the administration

The ombudswoman can mediate between a citizen and an administrative authority or an association.
The person can present his point of view on an issue.
The analysis and bundling of the various contributions is intended to improve the administration in the long term.

the Ombudswoman mediates by complaints against decisions or proceedings

of an administrative authorities or of an municipality or social welfare centre in the German-speaking Community:
of the following educational institutions in the German-speaking Community
one of the following institutions inside the German-speaking Community:

The Ombudswoman is not responsible for these complaints

  • complaints concerning federal, regional or foreign authorities
  • or public utility companies (railway, the postal service, etc.).
  • complains concerning municipal associations and bodies of private law with a public mandate in which the municipalities or public social welfare centers are members.
  • in case of private litigation.
The Ombudswoman will direct the Issue to the relevant Ombudsman Service.

Who can submit a complaint?

  • a citizen
  • a company
  • an association
Irrespective of his nationality, place of residence or place of business, any natural or legal person or de facto association may lodge a complaint with the ombudswoman.

You still don't know who can actually investigate your complaint?

Just search under http://www.ombudsman.be/de.
You can contact the Consumer Protection Center in Eupen for tenancy disputes or problems with your hirer or renter or your energy or telephone provider. http://www.vsz.be

the ombudswoman

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The ombudswoman listens to your issue in a confidential manner. She is subject to professional secrecy. Her service is free of charge.
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She is your partner for a mutual- and out-of-court solution to your issue with an administration.
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She sees herself as an independent and neutral bridge builder, committed to the resumption of dialogue between the administrative authority and you.

Call!

The ombudswoman has a free phone number:

Ombudswoman

Phone: 0800 98759

The ombuds service of the german-speaking community is only available again from 30.05.2022.
In dringenden Fällen können Sie eine Nachricht auf dem Anrufbeantworter hinterlassen
oder nutzen Sie das Online-Formular: /en/complaint_form.htm
Ombudsfrau

Platz des Parlaments 1
4700 Eupen
Phone: 0800 98759
Web: www.dg-ombudsfrau.be
Email: